Delivery Experience Management
Increase brand loyalty,
and cut customer service costs
Our order tracking solution boosts engagement and repeat purchases while reducing customer service costs.
The relationship between your brand and your customers
doesn't end after shipping the package.
A well-planned delivery experience boosts repeat purchases and reduces the burden on customer support, resulting in lower
costs and improved customer satisfaction.
With our new solution you can reduce WISMO (Where Is My Order)
enquiries by up to 72%
Happy Customers Are The Ones Who Return
Delivery Experience Management is an automated proactive solution that
ensures customers receive their orders on time and as expected.
Automate over 13 notifications at every step of the package journey, from “shipped” to “delivered” to “delayed,” on channels your customers love: email, SMS, or WhatsApp.
Self-serve order lookup is also available.
Automated Shipping Notifications
Send and receive proactive alerts for critical delivery issues and take measures to course correct.
How can support agents help me resolve delivery problems faster? Provide support agents with order status info inside your helpdesk to enable fast resolution of delivery issues.
Predictive Incidents Alert & Resolution
Turn every order tracking moment into a rewarding brand experience, with branded order tracking pages and shipping notifications.
How can I encourage repeat purchases from visitors to my tracking page? Turn visits to your order tracking page into repeat purchases by offering personalized product recommendations, discounts and promotions.
Branded Order Tracking
Delivery Experiences Pay Off!
On average, brands who’ve tried our DEM solution have experienced:
6x
increase
in post-purchase customer engagement.
72%
reduction
in Where Is My Order support enquiries
Supercharge your
post-purchase experience
What’s included
Satisfied customers are just a part of the equation
Also included: Post-purchase CX analytics!
Shipping & Delivery Insights.
Zoom into your parcel data to unlock opportunities to improve your fulfillment process and on-time performance.
Delivery Satisfaction (DSAT) Scores.
Capture your customers’ delivery experience feedback to make post-purchase improvements that really matter.
Collaborative Dashboards and Reports.
Track all relevant shipping and delivery KPIs from one dashboard or generate custom reports for specific insights.
What Our Customers Say
The companies we work with save an average of at least 10-15% on their small parcel shipments.
From pennies to thousands of dollars, we help all types of businesses cut costs and spend smarter.
Still have questions?
Get it touch with us! Let us help you boost your business.
FAQs
How does Delivery Experience Management reduce WISMO (Where Is My Order) queries?
Delivery Experience Management cuts down WISMO messages by keeping customers in the loop before they ever need to ask. Real-time updates go out through email, SMS, or WhatsApp, and customers can check their status anytime through a branded tracking page or embedded widget. Even during delays or delivery exceptions, customers get the information they need—without calling your support team.
Can I use Delivery Experience Management (DEM) to promote products or offers?
Yes. DEM turns post-purchase moments into marketing opportunities by highlighting product recommendations and promotions inside tracking pages and notification emails.
Is Delivery Experience Management mobile-friendly?
Absolutely. All tracking pages and notifications are fully optimized for mobile devices.
Does DEM support last-mile and multi-carrier tracking?
Yes, DEM specializes in last-mile and multi-carrier tracking, including services like UPS Mail Innovations, FedEx SmartPost, DHL international, and other cross-border shipments.
How is DEM priced?
DEM’s pricing is tied directly to your shipping volume, so you only pay for what you actually track. It scales with your business—simple, predictable, and cost-efficient.
- Under 200 shipments/month: Flat $10 (startup plan).
- 200–100,000 shipments/month: $0.02–$0.07 per shipment.
- 100,000+ shipments/month: As low as $0.03 per shipment.
Do the features change depending on the tier?
No—every plan includes the full suite of core features: carrier consolidation, a real-time tracking page, branded notifications, and exception alerts. You get the same great experience at every level; the only thing that changes is your volume.
Is there a minimum usage requirement?
No minimums. Whether you track 10 or 1 million shipments, you only pay for what you use.7
How does the 30-day free trial work?
You get full access to all DEM features for 30 days, with no credit card required. Your trial begins once your account setup is complete, and our team helps with integration so you can get up and running quickly
What payment methods are accepted?
We accept major credit cards, checks, and EFTs for invoicing.
Can I cancel or pause my account at any time?
Yes, you can pause or cancel your account at any time—no subscriptions or contracts required. Just email us at support@betachon.com
What platforms does DEM integrate with?
DEM integrates with major e-commerce platforms, CRMs, help desks, and marketing tools, including Shopify, Klaviyo, Zendesk, Gorgias, and more.
Does DEM support multi-store integrations?
Yes, you can manage integrations across multiple stores or platforms within the same account.
What do I need to set up Delivery Experience Management?
You’ll need access to your e-commerce platform, your shipping carrier accounts, and any third-party tools you want to integrate–like your help desk, product recommendation engine, or email/SMS marketing platforms.
Is onboarding support provided?
Yes, we offer complimentary, hands-on onboarding to ensure a seamless setup experience.
