Common FedEx & UPS Billing Errors We Identify
FedEx and UPS invoices contain hundreds of different charges and surcharges, making it easy for mistakes to slip through. Our auditing services focus on:
- Late Deliveries & Service Failures
Both FedEx and UPS offer money-back guarantees on late shipments. However, many businesses don’t realize they can claim refunds for delayed deliveries.
Our audit team monitors delivery performance and files claims automatically for shipments that don’t meet carrier guarantees.
- Incorrect Dimensional Weight Charges
Carriers calculate shipping rates based on dimensional weight (DIM weight) rather than actual weight. If package dimensions are recorded incorrectly, businesses end up paying more than necessary.
We ensure that:
✅ Your packages are billed at the correct DIM weight.
✅ Oversized package surcharges are not applied incorrectly.
✅ Refunds are requested for miscalculated charges.
- Duplicate or Unauthorized Charges
Some invoices may contain duplicate charges for the same shipment or additional fees that were not originally agreed upon. These errors can significantly inflate your shipping costs.
We carefully review every invoice to detect and dispute duplicate or unauthorized charges, helping businesses avoid paying extra.
- Fuel Surcharge Errors
FedEx and UPS apply fuel surcharges based on fluctuating fuel costs. However, incorrect calculations or outdated rates may lead to overcharges.
Our system tracks carrier fuel surcharge rates in real-time to ensure that you’re not overpaying due to miscalculations.
- Residential vs. Commercial Delivery Fees
FedEx and UPS apply higher rates for residential deliveries. In some cases, shipments that qualify for commercial rates may be incorrectly categorized, leading to inflated costs.
Our audit process ensures that your business is charged the correct rate for each shipment.
- Accessorial Fees and Hidden Surcharges
FedEx and UPS impose various accessorial fees for services like:
- Address corrections
- Saturday deliveries
- Delivery area surcharges
- Additional handling fees
Many of these fees are unnecessary or can be negotiated and reduced. We analyze every charge to identify excessive fees and help lower your overall shipping expenses.