Cameron’s Seafood catches shipping overcharges with Betachon Freight Auditing
Case Study
Overview & Benefits
Cameron’s Seafood takes pride in delivering fresh, 100% authentic Maryland crabs, crab cakes, crab soups straight from the sea to its customers’ kitchen tables. Since 1985, Cameron’s Seafood has served over 1,000,000 customers across its 11 locations and continues to expand online operations. Whether it’s catching famous Maryland blue crabs or fulfilling the next home delivery order, this second-generation seafood business doesn’t have time to manually check every shipping invoice for overcharges and billing mistakes.
An intuitive dashboard and detailed weekly reports shows exactly where refunds originated.
There’s no software to install and no change in existing processes. Costs are lowered while Betachon Freight Auditing completes all the work.
Eliminates human error in parcel auditing and verifies each refund credit with audit log and screenshots.
Business Challenges
As Cameron’s Seafood expands into home delivery and online orders, it needed to increase efficiency while saving the most money on shipping.
Limited time and manpower to manage carrier invoice audits, file billing disputes and claims on lost, damaged and late shipments.
With highly perishable fresh seafood shipped daily, Cameron’s Seafood required a solution for tracking packages and filing claims on late deliveries.
Business Challenges
Cameron’s Seafood takes pride in delivering fresh, 100% authentic Maryland crabs, crab cakes, crab soups straight from the sea to its customers’ kitchen tables. Since 1985, Cameron’s Seafood has served over 1,000,000 customers across its 11 locations and continues to expand online operations. Whether it’s catching famous Maryland blue crabs or fulfilling the next home delivery order, this second-generation seafood business doesn’t have time to manually check every shipping invoice for overcharges and billing mistakes.
Situation
Cameron Manesh, President of Cameron’s Seafood, has a passion for ensuring any customer across the nation can experience the flavor of Maryland blue crabs through home delivery. When the Cameron’s Seafood team was attempting to reconcile carrier billing mistakes on their own, Cameron noticed disputes for service failure weren’t getting filed in time to meet the carrier’s tight 15-day deadline.
With business expanding rapidly, he knew he needed to get ahead of the shipment auditing curve. Being on the phone with carriers to dispute overcharges is last on the to-do list, so Cameron jumped at the opportunity to try Betachon Freight Auditing risk-free. After deploying the world-class technology offered in Share a Refund, not only has Cameron’s Seafood seen 99% coverage on filing claims on lifecycle shipments, but Cameron’s Seafood saves an annual average of $7,000 on shipping invoices. For the lowest possible cost in shipping, Cameron’s Seafood chose Share a Refund’s parcel managed services to secure lost dollars.
Results
Average weekly savings of $560. A 3x increase compared to before.
Saved 5 hours filing claims each month by not having to call and email the carriers.
79% increase in coverage on filing claims on lifecycle shipments.
“Our highly perishable food needs to move fast. Betachon Freight Auditing is a reliable tool that keeps up with discrepancies on individual shipments and creates additional cash flow.”
Cameron Manesh
President of Cameron’s Seafood
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